It may happen that you want to return an order. Perhaps you don't like the product(s) or maybe there is another reason why you would not want the order after all. Whatever the reason, you have the right to cancel your order up to 14 days after receipt without giving any reason.
After cancellation you have another 14 days to return your product. You will then be credited the full order amount including shipping. Only the costs for returning from your home to our webshop are for your own account. These costs are approximately 6.95 per package, for the exact rates consult the website of your carrier. If you make use of your right of withdrawal, the product will be returned to the entrepreneur with all accessories and - if reasonably possible - in the original condition and packaging. To exercise this right, please contact us at firstname.lastname@example.org. We will then refund the order amount due within 14 days after registration of your return, provided that the product has already been returned in good order.
If the product is damaged or the packaging is damaged more than is necessary to try the product, we can pass on this depreciation of the product to you. So treat the product with care and make sure that it is well packaged on return.
Do you want to exchange your product? That is not a problem at all. You can contact email@example.com for this. You do bear the costs of returning the product yourself.
I have submitted the wrong delivery address!
Accidentally passed on the wrong delivery address? Please contact us as soon as possible. We will then try to change the order for you before shipping.