Guarantee

Warranty

Quality Assurance: At House of Chi, we strive to deliver our products to you in top condition. However, it can happen that an order is damaged during transport or that another issue occurs that is covered by the warranty.

Warranty procedure: If you discover a defect, you are legally obligated to report it to us within two months of discovering it. If the defect is covered by the warranty, we will repair or replace the product free of charge.

Complaints handling: If something isn't to your liking, we'd like to hear from you. You can submit your complaints to shop@houseofchi.nl . As of February 15, 2016, consumers in the EU can also submit complaints via the European Commission's ODR platform at http://ec.europa.eu/odr . If your complaint isn't already being handled elsewhere, you can use this European Union platform.